Store Policies

Shipping Policy
All orders are processed within 1-2 business days of order confirmation and shipped out on the next available day via USPS First Class, USPS Priority Mail, or UPS, along with a tracking number. Shipping costs are automatically calculated based on the weight and size of the packages and determined by the selected postal carrier. We offer our Shipping Service as a courtesy to our valued customers. Our Shipping Service includes purchasing postage & labeling, packing, and delivering the package to a postal carrier on behalf of our customers.  We are not responsible for any lost, damaged, or stolen packages, incorrectly provided addresses, addresses provided that are in an unsecure location, and we are not liable for packages once they have been marked as delivered by the shipping carrier. 

Ordering Policy
On occasion, items may be sold out in-store and our online inventory may not have been updated in time to show the item is no longer available. If an order is placed for a sold out item, it will be automatically refunded and we will ship out the rest of items in the order. We reserve the right to cancel any orders without notice for any reason, including suspicious account activity, invalid address, or suspicious form of payment.

Exchange Policy
Unused and unopened items may be exchanged at Sanrio Monrovia within 14 days of purchase for a merchandise credit. Any Gift(s) received with purchase much also be forfeited with the items exchanged, or the gift value will be deducted from the merchandise credit amount. We do not give refunds.

Items must be returned to Sanrio Monrovia located at 166 W Foothill Blvd, Monrovia, CA 91016, and must be accompanied with the original receipt.

Sale items, Surprise Bags, Blind Boxes, Jewelry, Socks, Jewelry, Make-up, Clothing and Undergarments, Licensed Collaborations including but not limited to Puma, LeSportsac, Herschel Supply Co., Ju-Ju-Be, and tokidoki items are FINAL SALE. 

Exchanges are available in store only.

***COVID-19 UPDATE***

Due to the health and safety of our customers and team members, we are not excepting returns or exchanges of any items until further notice.

We appreciate your understanding through this unprecedented time!